描述
FAQ
Product Functions And Performance
  • What Are The Main Functions Of Home Energy Storage Systems?

    Answer: Household energy storage systems can store solar energy or mains power, realize backup power supply, cut peaks and fill valleys, reduce electricity costs, and improve the safety and stability of household electricity.

  • What Are The Main Application Scenarios Of Portable Power Supplies?

    Answer: Portable power supplies are suitable for outdoor activities, emergency power supply and other scenarios, and can simultaneously supply power to multiple devices (such as mobile phones, laptops, and small appliances).

  • Does The Household Energy Storage System Support Grid-connected Electricity Sales?

    Answer: It depends on local policies and inverter functions. Our batteries can be used with grid-connected inverters to support grid-connected mode.

  • Can A Portable Power Supply Be Used While Charging?

    Answer: Most models support UPS mode and can be used while charging. If there are special needs, we can provide ODM customized services.

  • How Can Household Energy Storage Systems Achieve "Peak Cutting And Filling Valleys"?

    Answer: Store electricity when electricity prices are low and discharge it when electricity prices are peak, thereby reducing electricity costs.

Compatibility And Adaptability
  • What Inverter Brands Are Compatible With Your Home Energy Storage Systems?

    Answer: Compatible with mainstream brands in the market, including Growatt, Deye, Victron, GoodWe, SMA, etc. If you need to adapt to a specific brand, you can provide BMS protocol docking services.

  • Does The Home Energy Storage System Support Capacity Expansion?

    Answer: Supports parallel capacity expansion, which can be expanded from 5KWH to 40KWH or even higher.

  • How Many Devices Can A Portable Power Supply Power Simultaneously?

    Answer: Depending on the number of output ports and total power, up to 8 - 12 devices can usually be supported simultaneously.

  • How Much Power Can The Household Energy Storage System Support?

    Answer: Depending on the configuration, loads of 3 - 15KW or even higher can be supported. We can also provide customized solutions based on application scenarios.

Security And Certification
  • Are Household Energy Storage Systems Safe?

    Answer: Our batteries use lithium iron phosphate cells, equipped with multiple layers of BMS protection (overcharge, overdischarge, short circuit, temperature protection, etc.), and have passed international certification (CE, UN38.3, MSDS).

  • Can Portable Power Supplies Be Carried On The Plane?

    Answer: Most portable power supplies exceed 100Wh and are not allowed to be checked or carried with you.

  • Is Export Transportation Safe?

    Answer: The batteries have passed UN38.3, MSDS and other transportation certifications, and support air, sea and rail transportation.

  • Can Portable Power Supply Be Used Normally In Low Temperature Environments?

    Answer: It can be discharged normally to-10°C; if low-temperature charging function is needed, we can provide a heated version of the battery pack.

Life And Durability
  • How Long Can A Home Energy Storage System Last?

    Answer: Using LiFePO4 ® batteries, the cycle life is 6000+ times, and normal use can reach 10 - 15 years.

  • How Long Does A Portable Power Supply Take To Charge?

    Answer: Depending on the model, fast charging can be fully charged in 1 - 2 hours, and regular charging takes 3 - 6 hours.

Customized Service
  • Do You Support Product Customization?

    Answer: Support OEM/ODM deep customization, including shell color, structural design, BMS protocol, Logo printing, packaging, APP, etc.

  • What Is The Minimum Order Quantity (MOQ)?

    Answer: The MOQ for standard models is usually 100 - 200 units; the customized models depend on the complexity of the project.

  • How Long Is The Sample Delivery Time? What Is The Delivery Time For Mass Production?

    Answer: Sample delivery time is 7 - 15 days; batch production delivery time is 25 - 35 days.