CN | EN
描述
After-sales support
A professional and stable after-sales system is our core commitment to our global partners.
描述
Go Beyond Transactions To Become Partners
Our Service Concept
Our Service ConceptGo beyond transactions to become partnersAs an energy storage power manufacturer, we understand that a stable supply chain and timely after-sales support are the keys to helping overseas brands, traders and distributors expand their markets. Therefore, we’ve built a professional after-sales system that covers the entire product lifecycle (and is tailored for OEM/ODM projects) — ensuring you receive consistently timely, effective and traceable support at every stage.
Standard After-Sales Guarantee System
Whether you are an ODM or OEM customer, we ensure that we provide the following basic after-sales support
  • ·Respond to technical questions within 8 hours (working days) ·Provide preliminary solutions within 24 hours ·Emergency can be arranged for engineer video diagnosis
    Response Mechanism
    ·Respond to technical questions within 8 hours (working days) ·Provide preliminary solutions within 24 hours ·Emergency can be arranged for engineer video diagnosis
  • ·Remote video screening (Google Meet / Zoom / Teams) ·BMS data analysis and parameter confirmation ·Fault cause diagnosis and treatment guidance ·Assist customers in contacting local service providers when necessary
    Technical Support Methods
    ·Remote video screening (Google Meet / Zoom / Teams) ·BMS data analysis and parameter confirmation ·Fault cause diagnosis and treatment guidance ·Assist customers in contacting local service providers when necessary
  • ·100% factory inspection ·Batch SN traceability ·Free repair/replacement during the warranty period (according to the agreement) ·Firmware upgrades and functional optimizations (if applicable)
    Quality Assurance
    ·100% factory inspection ·Batch SN traceability ·Free repair/replacement during the warranty period (according to the agreement) ·Firmware upgrades and functional optimizations (if applicable)
  • A standard process record will be formed for every after-sales service, including: Problem access, engineer diagnosis, solution confirmation, implementation and completion of follow-up visits. Ensure that every after-sales item can be solved in a closed-loop manner.
    Closed-Loop Management
    A standard process record will be formed for every after-sales service, including: Problem access, engineer diagnosis, solution confirmation, implementation and completion of follow-up visits. Ensure that every after-sales item can be solved in a closed-loop manner.
After-Sales Support For OEM Projects
The core goals of OEM after-sales are: to allow customers to sell stably, reduce after-sales, and quickly handle terminal problems. 
Demand characteristics of OEM customers: The products are mature and standard models, and customers focus on stability, consistency, batch repurchase and terminal after-sales processing efficiency.
  • Standard Warranty Service
    ·Warranty provided by product category (e.g. 12 months/ 24 months, etc.) ·Batch SN management ·Batch delivery inspection and reporting (optional)
  •
    Rapid Replacement And Repair Support
    ·Sample stage: If there is a problem, you can directly replace it ·Bulk orders: carry out repairs or replacement as agreed ·Provide faulty parts return analysis report (RMA)
  •
    Efficient Response Mechanism
    OEM customers usually deal with end users, so we offer: ·Remote support user screening ·Quickly determine "product issue versus usage issue" ·Provide end-user guidance documents and instructions ·Assist customers in reducing after-sales costs
  •
    Stability Guarantee
    ·Firmware stable version update ·Strict control of battery consistency testing ·Provide product training and usage guidelines
After-Sales Support For OEM Projects
Core Objectives Of ODM After-Sales Service: The Product Is A Mature Standard Model, And Customers Focus On Its Stability, Consistency, Batch Re-Purchase Capability, And Terminal After-Sales Service Efficiency.
Characteristics Of OEM Customer Requirements: Ensure The Long-Term Stable Operation Of Customized Products And Support The Continuous Iteration And Upgrading Of Customers.
  •
    Project-level Engineer Support
    ·1-to-1 docking between designated engineers ·In-depth participation in the prototype debugging phase ·BMS parameter matching and debugging ·Function optimization and compatibility improvement
  •
    Long-term Technical Maintenance
    ODM projects will not "end" after mass production. We continue to participate: ·Firmware upgrade OTA (if applicable) ·Data analysis and abnormal monitoring ·Subsequent version iterations and functional extensions ·Structural and thermal optimization recommendations
  •
    In-depth Problem Diagnosis Capabilities
    Problems with ODM are usually more complex, so we can provide: ·In-depth data analysis (voltage, internal resistance, sampling data) ·R & D team participated in analyzing the reasons ·Project-level product optimization is possible
  •
    Change Management (ECN)
    For the common change needs of ODM customers, we support: ·Version upgrade ·Specification adjustment ·Part replacement ·Function expansion ·Software stability optimization

  • After-sales support for OEM projects

  • ODM project after-sales support

描述
Characteristics of OEM customers 'needs:

The product is a mature standard model, and customers focus on stability, consistency, batch repurchase and terminal after-sales processing efficiency.

  •
    Standard warranty service
    ·Warranty provided by product category (e.g. 12 months/ 24 months, etc.) ·Batch SN management ·Batch delivery inspection and reporting (optional)
  •
    Rapid replacement and repair support
    ·Sample stage: If there is a problem, you can directly replace it ·Bulk orders: carry out repairs or replacement as agreed ·Provide faulty parts return analysis report (RMA)
  •
    Efficient response mechanism
    OEM customers usually deal with end users, so we offer: ·Remote support user screening ·Quickly determine "product issue versus usage issue" ·Provide end-user guidance documents and instructions ·Assist customers in reducing after-sales costs
  •
    Stability guarantee
    ·Firmware stable version update ·Strict control of battery consistency testing ·Provide product training and usage guidelines
The core goals of OEM after-sales are:

Let customers sell stably, have less after-sales, and quickly handle terminal problems.

描述
Characteristics of OEM customers 'needs:

The product is a mature standard model, and customers focus on stability, consistency, batch repurchase and terminal after-sales processing efficiency.

  •
    Project-level engineer support
    ·1-to-1 docking between designated engineers ·In-depth participation in the prototype debugging phase ·BMS parameter matching and debugging ·Function optimization and compatibility improvement
  •
    Long-term technical maintenance
    ODM projects will not "end" after mass production. We continue to participate: ·Firmware upgrade OTA (if applicable) ·Data analysis and abnormal monitoring ·Subsequent version iterations and functional extensions ·Structural and thermal optimization recommendations
  •
    In-depth problem diagnosis capabilities
    Problems with ODM are usually more complex, so we can provide: ·In-depth data analysis (voltage, internal resistance, sampling data) ·R & D team participated in analyzing the reasons ·Project-level product optimization is possible
  •
    Change Management (ECN)
    For the common change needs of ODM customers, we support: ·Version upgrade ·Specification adjustment ·Part replacement ·Function expansion ·Software stability optimization
The core goals of ODM after-sales are:

Ensure long-term stable operation of customized products and support customers in continuous iterative upgrades.

<
>
After-Sales Comparison Between The Two Models
描述
our commitment
Profession

Supported by a team of technical experts with more than 8 years of experience, it not only solves the "what" but also explains the "why".

Reliable

We regard the security of your supply chain as our responsibility and provide stable and predictable after-sales support.

Have A Sense Of Responsibility

We dare to take responsibility, actively solve problems, and prevent recurrence of problems through systematic improvement.

描述
Contact Us
Your satisfaction and success are the only criteria for our service. If you have any needs, please feel free to contact us through the following exclusive channels.
Relationship Managers
Each important customer will be equipped with a dedicated account manager to provide one-stop service. By choosing us, you will not only get first-class products, but also a peace of mind and a trustworthy lifelong partner.
Guangdong Yuger  Supply-makes Energy Storage Safer and Energy More Free.
Address: 2nd and 3rd floors, Building 3, No. 1 Xintang Road, Ma 'an Town, Huicheng District, Huizhou City , Guangdong Province, China Tel: +86 18938095465 Email: info@yuger.com